Jobs
Local IT Support
MUVIQ
Basic Function:
MUVIQ is a leading automotive supplier of power transmission products to commercial vehicle & off-highway vehicle (“CVOH”) OEMs as well as light vehicle OEMs and the related aftermarkets.
MUVIQ provides solutions for electrified and conventional technology, which include for example: accessory and timing tensioners, viscous and rubber dampers, pulleys, and idlers or decouplers.
MUVIQ is a global business with 8 manufacturing facilities strategically located in every major geography, serving 50+ of the largest global and regional OEMs with technologically advanced value-add products. Additional sales offices in further countries exist. The company has approximately 1,900 employees and is headquartered in Ivrea, Italy
key responsibilities:
We are looking for a skilled and motivated Local IT Support employee to join our IT team in Italy (Ivrea). The successful candidate will play a key role in providing technical support and assistance to local IT users, local IT systems and ensuring smooth communication and collaboration with the Local IT coordinator, the central IT organization and external IT service providers. Key responsibilities include:
- Provide first-level support to local IT users, resolving day-to-day issues related to hardware, software, network, and selected applications.
- Install, configure, and maintain local IT equipment, such as computers, printers, scanners, phones, etc.
- Monitor and troubleshoot local IT systems, such as servers, network devices, backup systems, etc.
- Support the Local IT coordinator in ensuring compliance with IT policies, standards, and procedures which are primarily provided from the central IT department.
- Document and report IT incidents, requests, and changes.
- Escalate complex or unresolved IT issues to the central IT organization or external IT service providers.
- Coordinate and collaborate with the Local IT Coordinator, the central IT organization and external IT service providers on IT projects, initiatives, and service delivery.
- Provide feedback and suggestions to improve IT services and user satisfaction.
Stay updated on the latest IT trends and technologies. - Conduct training for local users (as required)
- Other (local) duties as assigned
Qualifications and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in managing EDI systems and integrations.
- Strong knowledge of EDI standards, protocols, and best practices.
- Experience in mapping and translating data between different formats and systems.
- Experience with ERP systems and their integration with EDI providers.
Proven track record of managing internal integrations across various applications. - Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to work with internal and external teams.
- Ability to work independently and as part of a team.
- Strong analytical and organizational skills.
Mandatory requirements
- Associate or bachelor’s degree (or comparable qualification) in Computer Science, Information Technology, or a related field.
- Proven experience (3-5 years) as an IT support technician or specialist, better if within the automotive or (discrete) manufacturing industry.
- Strong knowledge of IT systems, hardware, software, and network technologies.
- Excellent troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks.
- Fluent Italian and English is a must.
Beneficial experience and qualifications:
- Certifications or training in IT support, ITIL, or other relevant areas.
- Experience in working with global or regional IT teams and service providers.
Benefits:
Reports to: General Manager
Works closely with: All internal departments and external stakeholders (suppliers, customers)
If you are passionate about Lean principles and ready to contribute to a culture of operational excellence, we would love to hear from you.